Customers across the nation are expressing frustration and disappointment as they wait for furniture deliveries from a well-known retailer. Peta and her daughter Coco have been without a lounge since December, a result of a storm that damaged their furniture. After paying $1350 for a sofa at Johnny’s Furniture, Peta faced delays in delivery and refund issues, leaving her in limbo.
Similarly, Sam from Melbourne shared his experience of spending over $2600 on furniture items that never arrived, leaving him sleeping on a mattress on the floor. Despite assurances of imminent delivery, the promises remained unfulfilled. Yovanna, another customer from the Gold Coast, purchased a bed suite in October but is still waiting for a refund seven months later, resorting to using a broken bed in the meantime.
A company search reveals that Jonathan McDonald operates Johnny’s Furniture nationally, along with Ashley Furniture HomeStore in various locations. Despite attempts to reach out to McDonald for answers, customers have been left without satisfactory resolutions. The company cites external factors such as COVID-19, overseas factory closures, and union actions as reasons for the delays in fulfilling orders.
Johnny’s Furniture maintains that they are dedicated to fulfilling orders and addressing customer complaints on an individual basis. They emphasize their commitment to customer satisfaction, highlighting positive online ratings and a dedicated services team. The company asserts that despite challenges, they have successfully delivered quality furniture to numerous families.
Amidst the ongoing delays and frustrations faced by customers, Johnny’s Furniture acknowledges the impact of external circumstances on their operations. While customers continue to await their orders and refunds, the company assures that efforts are being made to resolve issues and ensure customer satisfaction.
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